Lifestyle West Blog

The Front Desk: Your New Best Friend at Kelowna Hotels

March 11, 2016

Friendly reception at Kelowna hotel

A warm welcome is a great way to start your visit when staying at Kelowna hotels.

You might not realize it, but when you book stays at Kelowna hotels, you rely a lot on the knowledge and experience of the receptionists at the front desk. They act as the front line for customer service, offering a warm smile and useful information to guests whenever it’s needed.

From the time you pick up the phone to book a room, to the time you hand your keycard back when you leave, the front desk provides an invaluable service to visitors staying at hotels in Kelowna. Here are a few examples of how they can make your holiday more enjoyable…


Book the Ideal Room

These days, it’s quite common to book hotel stays online, either using their website or third-party travel sites like TripAdvisor. However, if you’re looking for a specific type of room, or you have special needs, calling the front desk might be your best bet. This could include:

  • Kelowna pet-friendly hotel rooms
  • Rooms with wheelchair access
  • Hypoallergenic rooms


Your First Point of Contact

The moment you walk into the lobby, the front desk is typically your first point of contact. A friendly greeting from the receptionist can set the tone for your entire visit and help you get settled in quickly.

Rather than having to search for everything on your own, the front desk person will help you find your way around. Among other things, they’ll point out:

  • Your room
  • Restaurants, bars and lounge areas
  • Pools and hot tubs
  • Fitness centre
  • Business centre
  • Conference rooms


City Savvy

If you’re new to Kelowna, a quick chat with the receptionist is a great way to fast-track your learning curve. Once you tell them what you’re interested in, they can tell you all about the various attractions around your Kelowna hotels and resorts. This could include:

  • Shopping malls
  • Parks
  • Beaches
  • Dining
  • Cultural events
  • Museums
  • Nightlife


Getting Around

While it’s fairly easy to navigate Kelowna’s downtown core on foot, other areas are better accessed with transportation. A quick call to the front desk and you’ll soon have a taxi or other suitable ride waiting for you at the front door.

And if you’re flying into the city, Kelowna hotels like BEST WESTERN PLUS Kelowna Hotel & Suites offer free shuttles. To learn more about this service, check out our post: Courtesy Airport Shuttle: Getting to Kelowna Airport Hotels Just Got Easier.


Tours Galore

Visitors from all over the world come to the Okanagan to take advantage of the abundant outdoor activities. When you’re booking your stay at one of the hotels in Kelowna, be sure to ask the receptionist about the many tour packages that are available. If you book one with your room, you can secure discounted prices on things like:

  • Okanagan wine tours
  • Golfing packages
  • Spa treatments
  • Shopping excursions
  • Skiing holidays at Big White


Are you looking for Kelowna hotels that offer outstanding service and competitive rates? Call BEST WESTERN PLUS Kelowna Hotel & Suites to arrange your next visit: 1-888-860-1212

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